FY2023 Performance Plan

Name of Agency: Iowa Civil Rights Commission

Agency Mission: Neutral civil law enforcement agency that investigates complaints of discrimination in five defined areas.

Core Function

Performance Measure (Outcome)

Performance Target

Prior Year Actual

Agency Strategic Plan goals (SP) or Governor’s Priorities (GP) linked to measure

CF:  Adjudication/ dispute resolution/ enforcement/ investigation

1. Average number of days to complete cases closed by ICRC

80% of all non-housing complaints processed through investigations in less than 300 days/case

79.61%

Goal #1: Parties appearing before ICRC receive timely, quality resolutions

2. Percent of cases accepted for reimbursements by federal agencies

98% of cases submitted to federal agencies for reimbursement are accepted*

100% of HUD cases. *Pending EEOC data.

Goal #2: Eliminate investigative backlog which should increase number of cases accepted for reimbursement by federal agencies

Desired Outcome(s): People involved in civil rights complaints receive timely, quality resolutions.

Services, Products, Activities

Performance Measures

Performance Target

Prior Year Actual

Strategies/Recommended Actions

1.  Responding to/resolving complaints of discrimination through enforcement, mediation and investigation

1. Screening for non-housing cases

Percent of cases screened in less than 120 days from date of filing

80%

48%

2. Mediation

Percent of cases mediated in less than 45 days from date screened-in

80%

21.6%

3. Investigation-180 days

Percentage of screened-in, non-housing cases are investigated within 180 days of filing

50%

21.2%

4. Investigation-60 days

Percentage of housing cases investigated in less than 60 days from date of assignment to investigator

80%

22.4%