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FY22 ICRC Agency Action Performance Plan

Document Date
Document Text Content

AGENCY PERFORMANCE PLAN

FY 2022

Name of Agency: Iowa Civil Rights Commission

Agency Mission: The mission of the Iowa Civil Rights Commission is to end discrimination in the State of Iowa through enforcement of the Iowa Civil Rights Act.

Core Function

Performance Measure (Outcome)

Performance Target

Prior Year Actual

Link to Strategic Plan Goal(s)

CF:  Adjudication/dispute resolution/enforcement/investigation

1. Average number of days to complete cases closed by ICRC

1. 80% of all non-housing complaints processed through investigations in less than 300 days/case

 

Goal #1: Parties appearing before the ICRC receive timely, quality resolutions.

 

2. Percent of cases accepted for reimbursement by federal agencies

2. 98% of the cases submitted to federal agencies for reimbursement are accepted

 

Goal #2:  Eliminate non-housing investigative backlog thereby increasing number of cases accepted for reimbursement by federal agencies

Desired Outcome(s):  People involved in civil rights complaints receive timely, quality resolutions.

 

Services, Products, Activities

Performance Measures

Performance Target

Prior Year Actual

Strategies/Recommended Actions

1.  Responding to/resolving complaints of discrimination through enforcement, mediation, and investigation

Unit# 2000, 2200, 2500

     A Screening

Percent of cases screened in less than 120 days from date of filing.

80%

87.3%

Goal: Maintain consistency in preliminary screening production to keep consistent numbers of transmittals to EEOC in compliance with funding requirements

     B Mediation

Percentage of cases mediated in less than 45 days from date of screen- in decision.

80%

61%

See Action Plan

     C Investigation – 60 days

Percent of housing cases investigated in less than 60 days from date of assignment to investigator.

80%

28%

See Action Plan

     D Investigation – 180 days

Insure non-housing investigative cases are investigated within 180 days of filing. 

50%

34.1%

See Action Plan

 

 

 

ACTION PLAN

 

Strategic Goal or Performance Target: Parties appearing before the ICRC receive timely, quality resolutions - Cases screened are screened in less than 120 days after filing

Performance Measure: Percent of cases screened in less than 120 days from date of filing is 80% or greater

Strategy/Recommended Action Completion of screening process in less than 120days from date of filing

Division/Work Unit Responsible:  Screening Team    Other Units Involved: Intake, Administrative Support

 

 

Action Steps

Person/Unit

Responsible

 

Timeline

 

Resources

Date

Completed

If screening cases get between 120-140 days old, assign additional staff to help reduce to 120 days

 

Screening Team, other staff

Immediately and ongoing

Current staff

Completed/ongoing

Reestablish volunteer and intern programs to assist with screening

Screening Team, Director

Immediately and ongoing

Volunteers

Completed/ongoing

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


ACTION PLAN

 

Strategic Goal or Performance Target: Parties appearing before the ICRC receive timely, quality resolutions  - Percentage of cases mediated in less than 45 days from date of screen in decision

Performance Measure: Percent of cases mediated in less than 45 days from date of screen in decision is 80% or greater

Strategy/Recommended Action Coordination of mediation services available to parties

 

Division/Work Unit Responsible:  Mediation Coordinator     Other Units Involved: Compliance

 

 

Action Steps

Person/Unit

Responsible

 

Timeline

 

Resources

Date

Completed

1. Input data in database and send out mediation letters within 5 days of receipt of case in the mediation unit

Mediation Coordinator

Immediately and ongoing

Current coordinator

Completed/ongoing

2. After 7 days of sending letters, mediation coordinator will call both parties (R or Rep first) to determine interest. 

Mediation Coordinator

Immediately and ongoing

Current coordinator

Completed/ongoing

3. If either party not interested, call other party. If can’t reach C, send letter.  Case will move to investigative unit within 2 days.

Mediation Coordinator

Immediately and ongoing

Current coordinator

Completed/ongoing

4. If both parties are interested in mediation, coordinate date with parties and find volunteer mediator to be held within next 30 days

Mediation Coordinator

Immediately and ongoing

Current coordinator

Completed/ongoing

5. If an agreement is reached, case closed within 30 days of date of mediation.

Mediation Coordinator

Ongoing

Current coordinator

Completed/ongoing

6. If needed, compliance monitored for time period established by agreement.

Mediation Coordinator

Ongoing

Current coordinator

Completed/ongoing

 

 

 

 

 


ACTION PLAN

 

Strategic Goal or Performance Target: Parties appearing before the ICRC receive timely, quality resolutions  -  All cases investigated are investigated in less than 60 days from date of assignment to an investigator

Performance Measure: Percent of cases investigated in 60 days or less from date of assignment to an investigator is 80% or greater

Strategy/Recommended Action Completion of investigation in less than 60 days from the date of assignment to an investigator

 

Division/Work Unit Responsible:  Investigation Team            Other Units Involved:

 

 

Action Steps

Person/Unit

Responsible

 

Timeline

 

Resources

Date

Completed

1. Contact parties within two days from the date of assignment. Allow 2 weeks for document requests. After that time, use subpoena.

Investigator

Immediately and ongoing

Current staff

Completed/ongoing

2. Inquire if both parties whether there is interest in settlement.

 

Investigator

Immediately and ongoing

Current staff

Completed/ongoing

3. Complete four investigations per month.

 

Investigator

Immediately and ongoing

Current staff

Completed/ongoing

4. If investigation cases pass 60-day mark, provide director with investigative plan for completing investigation within 30 days

Investigator

Immediately and ongoing

Current staff

Completed/ongoing

5. Provide additional training opportunities to Investigators

Director

Immediately and ongoing

Current staff

Completed/ongoing

 


 

ACTION PLAN

 

Strategic Goal or Performance Target: Parties appearing before the ICRC receive timely, quality resolutions  -  Insure 50% of non-housing investigative cases are investigated by ICRC within 180 days of date filed. 

Performance Measure: Insure no backlog is created for non-housing cases in FY21

Strategy/Recommended Action Completion of investigation in less than 60 days from the date of assignment to an investigator

 

Division/Work Unit Responsible:  Investigation Team            Other Units Involved:

 

 

Action Steps

Person/Unit

Responsible

 

Timeline

 

Resources

Date

Completed
  1.  Manage investigations to ensure minimum backlog created

Investigative/ICRC management

Immediately and ongoing

Current staff

Ongoing
  1.  80% of investigations completed within 60 days of assignment to investigator

Investigative Team

Immediately and ongoing

Current staff

Ongoing

 


 

 

AGENCY PERFORMANCE PLAN

FY 2022

 

Name of Agency: Iowa Civil Rights Commission

 

Agency Mission: The mission of the Iowa Civil Rights Commission is to end discrimination in the State of Iowa through enforcement of the Iowa Civil Rights Act.

 

Core Function

Outcome Measure(s)

Outcome Target

Link to Strategic Plan Goal(s)

CF: Resource Management

Number of audit exceptions contained in annual audit

No more than 2

All goals

Desired Outcome(s): 

 

No more than 2

 

The Iowa Civil Rights Commission manages the resources of the agency in an efficient, effective manner.

 

 

 

Activities, Services, Products

Performance Measures

Performance Target(s)

Strategies/Recommended Actions

Payment of claims

Org# 2000, 2200 and 2500

1. Percent of claims in substantial compliance with Finance rules and regulations

1. 98%

See Action Plan

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ACTION PLAN

 

Strategic Goal or Performance Target: The Iowa Civil Rights Commission manages the resources of the agency in an efficient, effective manner.

Performance Measure: Percent of claims in substantial compliance with Finance rules and regulations

Strategy/Recommended Action: 98% of all claims are in substantial compliance

 

Division/Work Unit Responsible:  Administrative Division       Other Units Involved: Others as needed

 

 

Action Steps

Person/Unit

Responsible

 

Timeline

 

Resources

Date

Completed

1.  Use on-line accounting manual from original data entry through third level of approval.

Financial Manager

Immediately and ongoing

Current staff

Completed/ongoing

2. Keep current with changes in procedures as they occur.

Financial Manager

Immediately and ongoing

Current staff

Completed/ongoing